How to make a request
Submit a return or refund request from the relevant Shopee order. Include clear photos or video of the parcel, outer label, product and issue. Do not send an item back before Shopee confirms the return instructions.
Orders placed through Shopee Malaysia
Returns & Refunds
This policy explains how to request help with a NURIXA order. All orders, payments and return requests are submitted through Shopee Malaysia.
Return window
For an unopened, unused product with its original safety seal intact, submit the request through Shopee within seven (7) calendar days of delivery. Shopee may display an applicable buyer-protection window in the order; where it differs, follow the window shown by Shopee.
Damaged, wrong or incomplete orders
If an item arrives damaged, incorrect or materially incomplete, submit the request as soon as possible through Shopee with supporting evidence. We will review the order through Shopee and, where the claim is accepted, offer a replacement (subject to stock) or refund through the platform.
Non-returnable items
For hygiene and food-safety reasons, products that have been opened, consumed, tampered with, or no longer have an intact safety seal are not eligible for a change-of-mind return, unless they are defective or required by applicable law.
Cancellations
Request a cancellation through Shopee before the order has been shipped. Once an order is shipped, use the return/refund process in the Shopee order instead. Availability of cancellation is determined by the order status shown by Shopee.
Refunds and delivery fees
Approved refunds are processed through Shopee to the original payment method in accordance with Shopee's process. For a verified wrong, damaged or defective item, NURIXA bears the approved return delivery fee. For an accepted change-of-mind return, the customer bears the return delivery fee. Original delivery fees are handled according to the final Shopee case outcome and applicable rules.
Return address
Use only the return address and shipping method provided in the Shopee return flow. We cannot accept responsibility for items sent to an address outside the approved Shopee process.
Need help?
Contact the official NURIXA Shopee Malaysia store from your order page, or email NURIXA.CS@outlook.com. Include your order number and a short description of the issue so we can help efficiently.
Official store support
NURIXA GLOBAL SDN. BHD.
#03-27 Block C, Pusat Perdagangan Ekoflora, Jalan Ekoflora 7/5, Taman Ekoflora,
81100 Johor Bahru, Johor, Malaysia.
Email: NURIXA.CS@outlook.com
You may also visit our official Shopee Malaysia store for an order, return or refund request.